Terms of use

Using Talkbox

Talkbox gives your business a chat, calls and a chat page for your customers. By creating an account you agree to these terms on behalf of yourself and your business.

Your account

• Keep your password safe and turn on two-step login. You're responsible for what happens in your account.
• Only invite people who work with you. Owners decide who can see what.
• You must be old enough to make a contract where you live.

Fair use

• Don't use Talkbox for spam, scams, harassment or anything illegal.
• Tell your customers when calls are recorded or written down. Talkbox shows this in the chat for you.
• Don't try to break, overload or get around the security of the service.

We may pause an account that breaks these rules. We'll tell you why and how to fix it.

Money

• Chat is free. Calls, live typing, transcripts, recordings and extra storage are paid from your balance at the prices shown in Billing.
• New businesses get a welcome credit. Credit has no cash value and can't be transferred.
• Storage packs renew monthly from your balance until you cancel them.
• If your balance runs out, paid features pause; chat keeps working.

Your content

Your conversations, files and customer details belong to your business. You give us permission to store and process them only to run Talkbox for you. You can ask us to delete your business and its data at any time.

Availability

We work hard to keep Talkbox fast and available, but we can't promise it will never be interrupted. We're not liable for indirect losses, and our total liability is limited to what you paid us in the last three months.

Changes

If we change these terms in a way that matters, we'll tell account owners by email before the change takes effect.